Customer Service

Shipping & Delivery
Your beef will be shipped frozen in specially designed insulated containers. Most orders are shipped within 24 hours. We ship via UPS, which offers sophisticated online and telephone tracking information to help ensure that your order reaches you on time and in good condition. Shipping cost is determined by the weight of the total order and its packaging.

All our beef is shipped frozen. This is because we’re deeply concerned about food safety, and freezing each cut of meat in a carefully controlled and monitored environment is the best way to ensure that you are getting safe beef. In addition our old-fashioned dry aging process requires very precise timing. By aging each cut to the ideal point and then freezing it, you can get tender, perfectly aged meat when you want it.

Unlike grass-fed beef from some other producers, New York Beef company meat does not require any special cooking techniques. Our meat is not exceptionally lean and can be prepared and served like any other premium beef.

How to Properly Thaw Beef
The safest way to defrost beef is to place it on a tray (to catch any juices) in the refrigerator the day before needed and it let it thaw overnight.
Roasts require longer to defrost: for large roasts, allow 4 to 7 hours per pound; smaller roasts, 3 to 5 hours per pound. Never defrost meats at room temperature.
For more information, see USDA's Food Safety and Inspection Service website.
Privacy & Security

The New York Beek Company cares about your privacy.

1. We use your personal information to fulfill your requests and serve you better. We do not share your personal details with outside third parties without your consent.

2. We will only send you materials you have indicated you want to receive, and we will honor your opt-out requests.

3. We use cookies to provide better functionality.

4. We adopt careful procedures to protect your data, and use special care to protect credit card data you give us when you shop online.

5. We do reserve the right to use or disclose information in certain circumstances, such as to satisfy a legal request or protect our property.

What are cookies?
“Cookies” are data files that a Web site sends to your computer while you are viewing the site. These data files include information that allows our site to remember important information that will make your use of the site more efficient and useful to you.

What if I don't want cookies?
If you don't want cookies, you can set your computer to warn you each time a cookie is being sent or turn off all cookies through your browser (e.g., Internet Explorer or Netscape Navigator). (Check your browser HELP menu to learn the correct way to change or update your cookies.) If you disable cookies, you may be unable to access some of the features noted above.

How do you use my personal information?
We only collect personally identifiable data, such as names, addresses, e-mail addresses, and the like, when voluntarily submitted by a visitor. Visitors may choose to submit personal information to set up an account or to place an order.

Personal information is used solely by us in order to respond to your requests (like fulfilling online shopping orders), and to better serve you, consistent with this policy.

Is my payment information secure?
We care about the safety and security of your transaction. Since we use PayPal to process your payment, we never even have access to your credit card or bank information. You may read more at the PayPal website.

Anything else I should know?
We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to conduct investigations of consumer complaints or possible breaches of law, to protect the integrity of the site, to fulfill your requests, or to cooperate in any legal investigation.

Returns & Replacements
Money back guarantee. If you are not satisfied with the product, call customer service at 845-559-3171 to arrange for a refund or replacement.
Nutritional Information
Nutritional information provided by this web site is for grass fed beef and can be verified by sources listed on our Additional Information section. The products for sale on this site have not been individually tested before sale by the New York Beef Company.
Additional Information
Here are some selected other websites with comprehensive, up-to-date, accurate information about grass-fed beef:
USDA Food Safety and Inspection Service: Safe Defrosting Methods for Consumers
Eat Wild, the clearinghouse for information about pasture-based farming:  Health benefits
Weston A. Price Foundation: nutrition research
Interesting Food and Wine links, to supplement your New York Beef experience:  Dutchess Wine TrailNew York Wines.org, epicurean
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